KNOW YOUR RIGHTS

You have the absolute right to have your car repaired by the repair facility of your choice. Many insurance companies have pre-arrangements to send their policyholders to their “preferred” shops and may offer inducements to do so. However, you still have the option to say “no thanks” and to inform them that you would like another shop to do the work.

We work with all insurers and will make sure that you receive all the benefits you are entitled to under your policy, including rental reimbursement, and will guarantee that the repairs will be done correctly utilizing the best available parts and materials. If another party is at fault, we can work directly with either or both insurance companies to make sure that your interests are protected.   The insurance maze can often be confusing, but we do this every day, so we can manage this process for you. Remember, it’s always you choice to have us repair your vehicle, or not.

10 Things To Know Before Having Your Car Repaired

We welcome your business. As our customer you will receive the finest quality repairs available. As a member of the business community, we adhere to a code of ethics and pledge our honesty, integrity, safety and craftsmanship. Satisfying our customers is the most important goal we have!!! We keep our technicians and equipment up-to-date with the newest technologies and strive to meet standards of top quality paint and repair work.

1. Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.
   
   

2. Never drive a car that could be unsafe because of damage.
   
   

3. You can either take your car to the insurance companies drive-in claim center or you can leave your car at our shop and ask the insurance company to inspect it here.
   
   

4. By law, you are not required to obtain more than one estimate or appraisal.
   
   

5. You have the right to choose the repair shop of your choice. Insurance companies cannot require you to go to a particular shop.
   
   

6. Differences in repair estimates are common. A lower estimate may not include all the necessary work. If you're not sure why one's estimate is different from another, please just ask us.
   
   

7. Choose a shop that has uni-body repair equipment and certified (by I-Car or ASE for example) technicians.
   
   

8. Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
   
   

9. Ask if the shop offers a repair warranty
   
   

10. Let us help you negotiate your claim with the insurance company.