Virginia Collision Repair Shop

First, we or your insurer will write a preliminary estimate to document all visible damage. Once the insurer approves this estimate, we will schedule an appointment if your vehicle is safe to drive. If not, we will receive the vehicle immediately or have it towed to our facility.

The Process

Car Repair | Hampton, VA | Harmon's Body Shop
Having an accident can be a stressful experience, especially if you have not been through the process before. It is our goal to return your vehicle to its pre-accident condition with a minimum of time, expense, and hassle. Regardless of who repairs your vehicle, we will explain all costs to you before we begin work so there are no surprises.
Within 72 hours of receiving the vehicle, we will thoroughly disassemble it and review the original appraisal to discover any additional damage to be repaired or parts to be replaced. Since hidden damage is common, this often results in a supplement that must be approved by the insurer. Once the insurer approves the additional work, we will order all required parts.

If we can productively begin work at that time we will do so. If not, we will wait until the parts arrive and inspect them for accuracy and fit. When we begin the repair, we will give you an update on the target completion date. Depending on the repair time needed, we will provide periodic updates during the process. Once the vehicle goes to our paint shop, we will again update the target completion date.

Once the vehicle is painted, reassembled, road-tested (if applicable), thoroughly inspected, and cleaned, we will contact you to schedule a pick-up time. Upon your arrival, we will go over the vehicle with you to review the completed repairs and make certain that you are 100% satisfied with its condition and appearance. At that time we will collect your deductible or any other payment that we have discussed, provide you with our written warranty, and send you on your way with our sincere thanks.
Drop Off/Pick Up
We understand that once your car is in our care, you probably need a way to get home - or more likely - will need continued transportation. We'll pick you up and bring you to our shop when your car is ready. Harmon's also has a partner arrangement with Enterprise Rent-A-Car to assist in providing a transportation solution while your car is in for repairs or painting.